At Walmart, our Customer Experience Center is dedicated to delivering exceptional service through phone, chat, and email interactions. As a metrics-driven team, we handle over 10 million contacts annually, creating a high-energy environment where our associates excel…
Why Walmart Invests in You:
At Walmart, we prioritize the growth and development of our team members! Our engaged workforce takes pride in surpassing customer expectations, building strong relationships, advancing careers, and recognizing individual and team achievements.
We re Seeking:
We are looking for career-driven, customer-focused individuals who excel at delivering top-tier service. If you are passionate about providing exceptional customer support, we want you on our team!
Responsibilities:
Assist associates with complex inquiries
Resolve customer and partner issues efficiently
Conduct weekly team meetings and one-on-ones with direct reports
Lead a remote team effectively
Monitor and assess agent performance metrics; provide training as needed
Support agents career growth and development
Foster team support and engagement
Collaborate with peers to achieve business objectives
Oversee weekly payroll processing
Qualifications:
Minimum of 1 year in retail, contact center operations, or a related field
Proficiency in Microsoft Office Suite
Preferred: At least 6 months of supervisory experience
Location: Work-from-home opportunities available in authorized states
Hours: We offer 24/7 customer support with various shift options
Job Benefits:
Career Opportunities: As one of the largest employers globally, Walmart offers extensive job opportunities across various departments and locations, providing stable employment and potential career growth.
Competitive Compensation: Enjoy competitive salaries and benefits, including health insurance, retirement plans, and employee discounts, contributing to overall financial well-being.
Diverse Workforce: Work in an inclusive environment with colleagues from diverse backgrounds, fostering personal and professional growth, enhancing cultural awareness, and promoting teamwork.
Training and Development: Benefit from Walmarts commitment to training and development programs, which enhance skills and knowledge, supporting professional advancement.
Global Presence: Gain valuable experience with a globally recognized brand, expanding your professional network and exposure to international business practices.
Supply Chain Opportunities: Collaborate within Walmarts extensive supply chain and distribution network, accessing a broad customer base and potentially increasing revenue and brand visibility.
Feel free to adjust any specifics or add additional details to better fit your needs.