RBC Customer Support Jobs – Remote

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As a Remote Customer Support Representative, you will be the first point of contact for our valued clients. Your primary responsibility will be to deliver excellent customer service by responding to inquiries, resolving issues, and providing information about our products and services. This role offers the flexibility of working from home while being part of a supportive and dynamic team.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Provide accurate information about RBC products and services, including banking, investments, and credit products.
  • Troubleshoot and resolve customer issues efficiently, ensuring a high level of customer satisfaction.
  • Escalate complex inquiries to appropriate departments when necessary.
  • Maintain detailed and accurate records of customer interactions.
  • Stay up-to-date with RBC policies, procedures, and product knowledge.
  • Contribute to team goals and objectives by consistently meeting or exceeding performance targets.

Requirements:

  • Previous customer service experience, preferably in a banking or financial services environment.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and manage time effectively in a remote work environment.
  • Proficiency with computer applications and ability to navigate various software systems.
  • High level of empathy, patience, and professionalism when dealing with customers.
  • Availability to work flexible hours, including evenings and weekends, if required.
  • A secure and quiet workspace with a reliable internet connection.

Benefits:

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  • Competitive salary and performance-based incentives.
  • Comprehensive training program to ensure your success in the role.
  • Opportunities for career growth and development within RBC.
  • Flexible work schedule to promote work-life balance.
  • Access to RBC employee benefits, including health and wellness programs.

If you think this role describes you, we would love to hear from you. Apply now to join our team!