American Express is seeking Virtual Customer Care Professionals to join our dynamic team. As a Virtual Customer Care Professional, you will be responsible for delivering exceptional customer service to our valued card members. This is a remote position, allowing you to work from the comfort of your own home while providing world-class service to our customers.
Key Responsibilities:
Handle inbound customer inquiries via phone, email, and chat channels.
Assist card members with account inquiries, billing issues, and general questions about American Express products and services.
Provide personalized recommendations and solutions to meet the unique needs of each customer.
Utilize effective communication and problem-solving skills to resolve customer concerns in a timely and efficient manner.
Adhere to company policies and procedures while maintaining a high level of professionalism and customer satisfaction.
Required Skills and Qualifications:
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers.
Previous experience in customer service or a related field preferred.
Proficiency in computer navigation and multitasking.
Ability to work independently and collaboratively in a remote team environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.
Experience:
Previous experience in customer service or a related field preferred.
Working Hours:
Flexible scheduling including evenings, weekends, and holidays.
Knowledge Skills and Abilities:
Strong problem-solving skills.
Ability to navigate computer systems efficiently.
Excellent time management skills.
Benefits:
Competitive salary with performance-based incentives.
Comprehensive benefits package including health, dental, and vision insurance.
Retirement savings plan with employer match.
Paid time off and holiday pay.
Career development opportunities and ongoing training.
Why Join American Express: Joining American Express means becoming part of a global team dedicated to excellence and innovation in the financial services industry. We offer a supportive work environment where your contributions are valued, and your potential for growth is limitless. As a Virtual Customer Care Professional, you will have the opportunity to make a meaningful impact while enjoying the flexibility and convenience of remote work.
How to Apply: To apply for the Virtual Customer Care Professional position at American Express, please visit our careers page.