Brookfield Asset Management is a leading global alternative asset manager with over $600 billion in assets under management across real estate, infrastructure, renewable power, private equity, and credit. Our mission is to create long-term value for our clients and investors through disciplined investment and operational excellence.

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Key Responsibilities

Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
Resolve client issues by identifying the problem, troubleshooting, and providing appropriate solutions or alternatives.
Maintain a deep understanding of Brookfield’s products and services to provide accurate information and guidance to clients.
Document all customer interactions and maintain detailed records of inquiries, comments, and complaints.
Collaborate with internal teams to resolve complex issues and improve the overall customer experience.
Proactively identify trends in customer feedback and provide suggestions for continuous improvement.

Requirements

Education: High school diploma or equivalent; a bachelor’s degree is preferred.
Experience: Previous experience in customer service or support roles is highly desirable.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive attitude.
- Ability to multitask and manage time effectively.
- Proficiency in using customer service software and tools.
- High level of empathy and patience when dealing with customers.
Availability: Flexibility to work various shifts, including evenings, weekends, and holidays.

Benefits

Competitive salary with performance-based incentives.
Comprehensive health, dental, and vision insurance plans.
Retirement savings plans with company match.
Opportunities for career growth and professional development.
Supportive and inclusive work environment.
Flexible working arrangements, including remote work options.

Application Process

If you are passionate about delivering outstanding customer service and looking for an opportunity to grow with a dynamic and prestigious company, we would love to hear from you. Please submit your resume and a cover letter outlining your experience and why you would be a great fit for this role.