We are currently looking to recruit a Customer Service Advisor to work from home. We will provide you with the equipment required.

You will need to have a good Wi-Fi connection and a desk with a quiet working space.

As a Customer Service Advisor your duties and responsibilities will be:

• You will handle all inbound and outbound calls.
• You will ensure all customer queries are dealt with in an effective, accurate and timely manner.
• You will book appointments with the purpose to deliver the metering programme for Thames Water.
• You will provide support to the Customer Experience Team in the daily functions of the department.
• You will accurately capture data from calls to assist the management team in the production of reports.
• You will ensure service failures or priority issues are escalated to the Customer Service Manager.

• Experience in a call centre or customer service environment Proven administration and customer service skills Team player with strong interpersonal skills Accountable and self-motivated to meet targets Proven IT skills particularly MS Office Effective communication skills Additional spoken languages would be advantageous

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Shifts and Salary

This is a full-time role working 35 hours per week with a rolling 5 week shift pattern. The successful candidate must be available to work shifts between Monday to Friday 8am to 8pm and 8am to 1pm every other Saturday.