Customer Success Representative Southwest- Remote

by

Req#: CUSTO004819

Employer Industry: Building Materials

Why consider this job opportunity:
– Opportunity for career advancement and growth within the organization
– Competitive salary up to $70,000
– Supportive and collaborative work environment
– Chance to make a positive impact on customer satisfaction
– Remote work flexibility available
– Generous benefits package offered

What to Expect (Job Responsibilities):
– Provide extensive post-land support for Strategic Accounts across both AG (glass) and AGS (architectural aluminum) business units
– Engage with customers actively and consistently throughout order processing and delivery to drive customer satisfaction
– Drive adoption in assigned accounts, providing basic technical support to ensure customer satisfaction
– Resolve customer issues, escalating issues when other internal stakeholders are needed
– Identify opportunities to expand with add-on buys

What is Required (Qualifications):
– Bachelor’s Degree or equivalent work experience preferred
– 5+ years of experience in customer service, Project management, and/or sales
– Experience working with large, complex organizations preferred
– Experience in the glass & glazing industry, construction or building products
– Strong written and verbal communications skills to all levels of an organization

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How to Stand Out (Preferred Qualifications):
– Experience working with CRM systems
– Strong problem-solving and analytical skills
– Advanced skills in Microsoft Office Software (Word, Excel, Outlook)
– 10-25% travel required

#BuildingMaterials #CustomerSuccess #CareerGrowth #RemoteWork #CompetitivePay

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