Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
We are ALWAYS on the lookout for talented Moderators to be part of our talent pool in North America! 💼The length of the project will be case by case and dependent on the client’s needs but if you are interested, then please read on!
Our Social Media Moderators protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.
As a Live stream Moderator, you are responsible for keeping the chat clean, moderating behaviour and enforcing the rules of the stream with the aim to ensure the chat is friendly and civil. This means moderating the chat for insults, offensive language, inappropriate content and spam. In this type of work, you’ll be monitoring incoming social feeds in real time!
What You’ll Do 💼
Moderating live comments in accordance with The Social Element guidelines and client-specific guidelines.
Carrying out moderation and training accordingly to the times scheduled in the project schedule
Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
Complete shift reports using templates provided according to individual project requirements
Currently we are looking for people who would like to work with Social Element on an ad hoc project basis. We have many live events throughout the year where we need talented professionals to come onboard and support us – we would love to starting building a relationship with you!
Working Hours 🕑
We are looking to build a pipeline of talented bilingual Spanish-English live event moderators who can support events on an ad-hoc basis. These are usually on short-notice and occasional work. Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all event hours. Working times and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.
Child Protection 🛡️
At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements 📙
Native level of Latam Spanish and English : As you’ll be reviewing comments in Spanish having outstanding written communication skills and the ability to read between the lines is a must. In addition to your native level US English.
Ability and feeling comfortable working in fast-paced environments with the ability to multitask and navigate a fast-moving live chat.
Background experience: either in moderation, and/or community management, or a gamer & live stream enthusiast.
Social Media knowledge: Experience in using either Twitch, Discord, Facebook, Twitter, Instagram, in particularly live streaming platforms e.g. Twitch, TikTok, YouTube, Vimeo, etc.
Ability to be assertive and decisive when making judgement calls.
✨ A self-motivated social media expert who is comfortable working remotely.
If you have any personal or professional experience in gaming, live streaming and any type of moderation, we’d love to hear from you!! ❤️
The Process 🕵️♂️
🤝 Submit your application (interest) and answer our questions around your experience and knowledge.
✨ Moderation Assessment – A short online moderation task.
Culture and Experience Interview – with a member of the Talent Team. The timing around this will depend on capacity but we promise to keep in touch!
IT Policy 💻
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
Operating system Windows 10 64bits or higher / MAC OS X version 13 (Ventura) or higher.
i5 8th generation or faster 64-bit (x64) processor
At least 8GB RAM (16GB recommended)
Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
40 GB available HDD (SSD recommended)
A Webcam and headset
Android or iOS device for 2FA
Chromebook and Linux are not supported.