Mac Support Consultant – 100% Remote

by

Good understanding of Apple devices and macOS

Exposure to support Macs with Jamf

Interest or experience in Mac Administration is a plus

Exposure/knowledge of Change/problem management processes

Ability to make quick decisions

Willing to work in a 24/7 environment in rotational shifts including night shifts

A keen eye for detail and a result driven approach

Effective analysis: Ability to listen, analyze and summarize.

Awareness of ITIL is mandatory.

Ability to work in stressful situations. Conflict management skills is a plus.

Customer and team-work oriented.

Outstanding communication skills. Excellent English written and oral communication skills

Possess at least 1 years of experience as a Mac support professional handling Apple and Mac related incidents in a global support environment

Work experience in a global environment. Software Industry experience strongly preferred.

Prior experience in IT support

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