Job Responsibilities:
Booking and Coordination:Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities
Customer Service:Provide excellent customer service to clients via phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction
Data Entry and Record Management:Maintain accurate records of bookings, payments, and customer interactions using our CRM system
Travel Advisory:Offer expert advice on destinations, travel arrangements, and travel insurance options to clients
Problem Solving:Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions
Requirements:
Experience:Proven experience in acustomer service role orwithin the travel industry
Skills:Strong communication skills (verbal and written), excellent customer service abilities, and proficiency in using travel booking platforms and CRM systems
Organization:Ability to manage multiple tasks and prioritize workload effectively in a remote work environment
Problem-Solving:Capacity to handle and resolve customer issues promptly and professionally
Flexibility:Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones
Education:High school diploma or equivalent; additional certification in travel and tourism is a plus
Benefits:
Remote Work:Enjoy the flexibility of working from home with a supportive team environment
Competitive Salary:Compensation commensurate with experience, with opportunities for performance-based incentives
Professional Development:Access to ongoing training and development opportunities within the travel industry
Travel Perks:Discounts on personal travel bookings and familiarization trips to enhance product knowledge