• Engage in real-time text-based conversations with Amazon customers to provide assistance and resolve issues.
• Utilize problem-solving skills to address customer concerns efficiently.
• Maintain a professional and empathetic tone while ensuring customer satisfaction.
• Collaborate with team members and Amazon’s extensive support network to meet performance targets.
• Document customer interactions and follow-up actions accurately.

Requirements:

• Strong written communication skills.
• Strong problem-solving abilities.
• A customer-centric mindset with a passion for delivering outstanding service.
• Ability to work independently and as part of a remote team.
• Previous customer service or chat support experience is a plus but not required.
• Access to a stable internet connection and a quiet workspace at home.